Delivery & Returns

PARTIES This contract is signed between the parties below under the terms and conditions stated herein. A. 'BUYER'; (hereinafter referred to as "BUYER" in the contract) B. 'SELLER'; (hereinafter referred to as "SELLER" in the contract) NAME-SURNAME: Emre Taha Akgün ADDRESS: Mimar Kemalettin Mah. Kalaycı Şevki Sk. Istanbul Çarşı Shopping Center No: 14 A Fatih/Istanbul By accepting this contract, the BUYER agrees that, upon confirming the order, they will be obliged to pay the price of the ordered goods, and any additional fees such as shipping charges, taxes, etc., and that they have been informed about this beforehand. DEFINITIONS In the implementation and interpretation of this contract, the terms below shall have the following meanings: MINISTER: The Minister of Customs and Trade MINISTRY: The Ministry of Customs and Trade LAW: Law No. 6502 on the Protection of Consumers REGULATION: Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) SERVICE: Any consumer transaction other than the provision of goods that is undertaken for a fee or other benefit SELLER: A company that offers goods to the consumer in the course of its commercial or professional activities, or acts on behalf of or for the account of a company providing goods BUYER: A real or legal person who acquires, uses, or benefits from a good or service for non-commercial or non-professional purposes SITE: The website of the SELLER ORDERER: A real or legal person who requests goods or services from the SELLER via the SELLER's website PARTIES: SELLER and BUYER CONTRACT: This contract between the SELLER and BUYER GOODS: The movable items subject to the purchase and also includes software, audio, video, and similar intangible goods prepared for use in an electronic environment. SUBJECT This contract regulates the rights and obligations of the parties regarding the sale and delivery of the product, which the BUYER has ordered electronically via the SELLER’s website, with the price and other details specified below, in accordance with Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts. The prices listed and advertised on the site are the sales prices. These prices and promises are valid until they are updated or changed. Prices announced for a limited time are valid until the specified deadline. SELLER INFORMATION Company Name: Emre Taha Akgün Address: BÜYÜKDERE CADDESİ NO:175 FERKO SİGNATURE LEVENT 34398 / İSTANBUL Phone: Fax: - Email: info@thebloomlondon.com BUYER INFORMATION Person to be delivered: Delivery Address: Phone: Fax: Email/Username: ORDERER INFORMATION Name/Surname/Title: Address: Phone: Fax: Email/Username: CONTRACT SUBJECT PRODUCT/PRODUCTS INFORMATION The basic features of the product(s)/service(s) are published on the SELLER’s website. If the SELLER has organized a campaign, the related product’s basic features can be reviewed within the campaign period. The campaign is valid until the specified campaign date. 7.2. The prices listed on the site are the sales prices. These prices and promises are valid until they are updated or changed. The prices announced for a limited time are valid until the stated deadline. 7.3. The total sales price of the goods or services, including all taxes, is shown below. Product Description | Quantity | Unit Price | Subtotal (Including VAT) Shipping Cost Total: Payment Method and Plan Delivery Address Person to be Delivered Invoice Address Order Date Delivery Date Delivery Method 7.4. The shipping cost, if any, will be borne by the BUYER. INVOICE INFORMATION Name/Surname/Title: Address: Phone: Fax: Email/Username: Invoice Delivery: The invoice will be delivered together with the order at the delivery address. GENERAL TERMS 9.1. The BUYER agrees, declares, and undertakes that they have read the basic characteristics of the product subject to the contract, the sales price, payment method, and delivery information on the SELLER's website, and that they have acknowledged these details by electronically confirming their consent. The BUYER also agrees, declares, and undertakes that before the distance sales contract is concluded, they have obtained the necessary address, basic features of the ordered products, the total price including taxes, payment, and delivery information correctly and completely as required by the SELLER. 9.2. The SELLER shall deliver each product subject to the contract to the BUYER or the person/institution designated by the BUYER within the time frame specified on the website, depending on the BUYER’s place of residence, but not exceeding the legal maximum period of 30 days. If the product cannot be delivered within this period, the BUYER has the right to cancel the contract. 9.3. The SELLER agrees, declares, and undertakes to deliver the product subject to the contract in full, in accordance with the specifications stated in the order, with any applicable warranty documents, user manuals, and other relevant information and documents, in a manner free from any defects, and in accordance with legal regulations, ensuring quality and compliance with standards, and to act with accuracy and integrity during the execution of the work, taking the necessary care and caution. 9.4. The SELLER may supply an alternative product of equal quality and price by informing the BUYER and obtaining explicit approval before the fulfillment of the contract. 9.5. If the SELLER cannot fulfill the obligations under the contract due to the impossibility of fulfilling the order, they will notify the BUYER within 3 days from the date they become aware of this situation and will refund the full amount to the BUYER within 14 days. 9.6. The BUYER agrees, declares, and undertakes that the SELLER’s obligation to deliver the product will be void if the product price is not paid or is canceled in the bank records. 9.7. If the BUYER's credit card is misused by unauthorized persons after the product has been delivered to the BUYER or the designated address, and the payment is not made by the bank or financial institution, the BUYER agrees, declares, and undertakes to return the product to the SELLER within 3 days, with the return shipping costs borne by the SELLER. 9.8. If the SELLER cannot deliver the product within the specified time due to force majeure (unforeseeable events outside the parties’ control), the SELLER will inform the BUYER, and the BUYER will have the right to cancel the order, request a replacement product, or postpone the delivery until the hindrance is removed. If the BUYER cancels the order, the amount paid by the BUYER will be refunded within 14 days if paid by cash, or within 14 days after the order cancellation if paid by credit card. The BUYER acknowledges that the time it takes for the bank to credit the refund to their account may take up to 2 to 3 weeks, and that the SELLER is not responsible for delays caused by the bank’s processing time. 9.9. The SELLER has the right to contact the BUYER via the provided address, email, phone numbers, and other contact information for communication, marketing, notifications, and other purposes. The BUYER acknowledges and agrees that the SELLER may engage in such communication activities. 9.10. The BUYER will inspect the product upon delivery and will not accept any product with visible damage such as dents, broken items, torn packaging, etc. The product will be deemed accepted if no damage is reported. After delivery, the BUYER is responsible for taking care of the product. If the right of withdrawal is exercised, the product must not be used, and the invoice must be returned. 9.11. If the credit card holder used for the order is not the same as the BUYER, or if a security breach is detected with the credit card used before the product is delivered, the SELLER may request the BUYER to provide the relevant identity and communication details, the credit card statement from the previous month, or a letter from the bank confirming the card’s ownership. The order will be suspended until the requested documents are provided, and if these documents are not submitted within 24 hours, the SELLER has the right to cancel the order. 9.12. The BUYER agrees and undertakes that the personal and other information provided during registration on the SELLER’s website is accurate and that they will compensate the SELLER for any damages caused by false information upon the SELLER’s first notification. 9.13. The BUYER agrees to comply with all applicable legal regulations while using the SELLER’s website. In case of any violation, the BUYER will be fully responsible for all legal and penal liabilities. 9.14. The BUYER agrees not to use the SELLER’s website in a manner that violates public order, general morality, causes harassment, or infringes on others' rights. The BUYER will also refrain from engaging in activities such as spamming, viruses, and other malicious actions. 9.15. Links to other websites operated by third parties or content outside the SELLER's control may be provided on the website. These links are provided solely for convenience, and the SELLER does not support or guarantee the content of the linked websites. 9.16. If the BUYER violates any of the terms of this contract, they will be personally liable for any legal and penal consequences, and the SELLER will be held harmless. Additionally, the SELLER reserves the right to claim damages if the violation results in legal proceedings. RIGHT OF WITHDRAWAL 10.1. If the contract pertains to the sale of goods, the BUYER may withdraw from the contract without any legal or financial responsibility and without providing any reason, by notifying the SELLER within 14 (fourteen) days from the delivery of the product to the BUYER or the designated address. For service contracts, the withdrawal period starts from the date the contract is signed. The right of withdrawal cannot be exercised for service contracts where the service has started with the consent of the BUYER before the withdrawal period expires. Any costs arising from the exercise of the right of withdrawal are borne by the SELLER. The BUYER acknowledges being informed about the right of withdrawal. 10.2. In order to exercise the right of withdrawal, the BUYER must notify the SELLER in writing (via registered mail, fax, or email) within the 14-day period, and the product must not be used as outlined in the "Products for Which Right of Withdrawal Cannot Be Exercised" section of this contract. The following conditions must be met for the withdrawal: a) The invoice of the product delivered to the BUYER or a third party, (if the invoice is issued to a business, it must be returned with the return invoice issued by the business), b) The return form, c) The product must be returned with its original box, packaging, and any standard accessories, undamaged and complete. d) The SELLER must refund the total amount within 10 days from receiving the withdrawal notification and return the documents binding the BUYER, and must collect the product within 20 days. e) If the product's value is reduced due to the BUYER's fault, or if the return is impossible, the BUYER is obliged to compensate the SELLER for the damage caused in proportion to the fault. However, the BUYER is not liable for any changes or damages caused by the proper use of the product within the withdrawal period. f) If the withdrawal results in the BUYER falling below the campaign limit set by the SELLER, the discount received during the campaign will be revoked. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED The right of withdrawal cannot be exercised for products that are customized based on the BUYER’s specifications, or those which cannot be returned due to hygiene and health reasons after being unwrapped, such as innerwear, swimwear, cosmetics, makeup products, and disposable items, products that may deteriorate or expire quickly, products whose packaging has been opened, products that have been mixed with other products, digital content, or services that are instantly provided, and subscription-based services, and publications such as newspapers and magazines. Additionally, products like books, copied software, DVDs, CDs, and stationery items cannot be returned if the packaging has been opened. DEFAULT AND LEGAL CONSEQUENCES If the BUYER defaults on a payment made via credit card, the BUYER will be liable for interest payments under their credit card agreement with the bank, and the bank may take legal action. In such a case, the bank may claim the costs and attorney fees from the BUYER. The BUYER acknowledges that in case of default, they will be responsible for any damages incurred by the SELLER due to the delayed payment. COMPETENT COURT Disputes arising from this contract will be resolved by the consumer arbitration committee or consumer court in the consumer's place of residence or where the transaction was carried out, within the financial limits specified in the relevant law. VALIDITY By making the payment for their order, the BUYER acknowledges and agrees to all terms of this contract. The SELLER is responsible for ensuring that the BUYER electronically confirms their acceptance of this contract before the order is completed. SELLER: Emre Taha Akgün BUYER: DATE:

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